Diritto di recesso

Diritto di recesso

Purchases on our website are subject to the regulations of Legislative Decree n. 185 del 5/22/1999, dictated in respect of distance contracts. In the event that the delivery of the goods takes place at the buyer's domicile, in that those purchases are perfected outside the business premises.

We assume that the main objective of the Antika Workshop Botanika, owner of the brand "SOAP molle.it" is complete customer satisfaction, therefore, if for any reason the material purchased did not correspond to the needs, it can be returned, without having to give any justification.

Who is covered?
Community legislation provides for the right of withdrawal is exercised only by natural persons (consumers) acting for purposes which can be regarded as outside his trade.
How to enforce their rights: the consumer has the right to terminate the contract within 15 working days of receipt of the goods, returning the goods covered by the withdrawal to the seller, who will refund the price of the returned goods.
If the delivered goods arrives damaged or faulty?

The Antika Workshop Botanika is committed to replacement thereof or in case of unavailability of the article to return the sum on receipt of the parcel with the damaged goods at our facility. It requires in this case, the written endorsement of the abnormal delivery to the shipper in the transport document (air waybill), signed by the carrier. And notice within 24 hours at our switchboard or email.

How do I return materials? After you enable the practice of withdrawal (just a simple e-mail or a phone call to our switchboard), you must insert the original packaging containing the goods in safe packaging, in such a way as to preserve the original covers of the products from any damage, writing or alteration and sent back to the sender. Attention to the material to be returned do not affix any inscription or label to prevent damage to the original packaging.

The goods must be shipped at your expense to the address given by customer service: soft SOAP (Antika Workshop Botanika) by Paolo Troiano-Via of vineyards, 54-65010 COLLECORVINO (Pe)-Italy. The Antika Workshop Botanika does not accept claims in case the products have internal tampering or packaging or with obvious signs of use, claims for goods even partially used.

How is the refund? On receiving the goods, the Antika Workshop Botanika, will carry out crediting the customer the amount corresponding to the value of the returned merchandise or damaged by an invoice purchase, via PayPal refund on account that the payment has been made. This in accordance with art. 5, paragraph 6, of law decree 185 of 5/22/1999.

ATTENTION!
● The shipment of returned products can be made by any means you choose.
● Return shipments on delivery or freight collect will not be accepted.
● As soon as we receive the parcel with your return, we will return the amount paid
or replacement of the product, as agreed.
● The refund will be made by bank transfer with PAYPAL.
● Buying on this site, you agree to the following conditions.
Our products before they are shipped, are subjected to a thorough inspection by our staff; refund requests will not be accepted in case the products have internal tampering or packaging or with obvious signs of use.
For more information contact us at 085 8207 099 or send an email to: info@antikaofficinabotanika.it

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